Refund Policy

Because full reports are personalized digital services prepared using user-provided information and manual/admin processing, they are generally non-refundable once the report has been generated, delivered, or made accessible in the user account.

Refund reviews are handled case by case. This policy does not limit any rights you may have under applicable law.

Sponsorships and transactions processed through the external Ko-fi platform are voluntary contributions that support Bazi AI's spiritual, cultural, and metaphysical research and content work. When a supporter submits a valid Ko-fi reference, Bazi AI may prepare a custom-compiled Bazi report as a personalized digital thank-you reward for that sponsorship.

The report is a symbolic and interpretive digital service tailored to the birth information and request details provided by the user. Because this type of report requires personalized preparation and becomes accessible as digital content once delivered, completed deliveries are generally final and non-refundable, except where required by applicable law or where we approve an exception for duplicate payment, clear processing error, or unresolved technical non-delivery.

Before a report has been generated, delivered, or made accessible, we may review cancellation or refund requests if manual work has not started, a duplicate payment occurred, or a clear processing mistake occurred.

Submitting a request does not guarantee a refund. We may need to review account records, Ko-fi references, report status, provider records, and support history.

After a personalized report has been generated, delivered, made accessible online, viewed, downloaded, printed, or otherwise accessed, the delivery is generally final and non-refundable.

This approach reflects the personalized nature of the digital service and the fact that completed report content cannot realistically be returned.

We may approve an exception for duplicate payment, technical non-delivery that cannot be resolved, the wrong report being delivered because of a system or admin error, a payment processing error, or another exception required by applicable law.

If a credit-based report request cannot be fulfilled, support may resolve the issue through a credit adjustment where appropriate. Credit adjustments are not cash refunds.

To request review, contact suntengqiang123@gmail.com with your account email, Ko-fi or payment reference if applicable, report request ID if available, and a clear explanation of the issue.

Please contact support promptly after noticing a delivery or payment issue so records can be reviewed while they are still current.

If there is a delivery or payment issue, please contact support first so we can review the issue and attempt to resolve it. Filing a payment dispute without first contacting us may slow down resolution because we may need to provide the payment provider with delivery records, report access logs, and the applicable terms.

Refund, cancellation, credit restoration, and exception requests are reviewed case by case. We do not guarantee that every request will be approved.